avianca - Changes and refunds

Change your flight or request a refund

Remember that it is subject to the conditions of the fare you purchased

	basic/XS	light/S	classic/M	flex/L	business/XXL
Itinerary changes (Before flight departure)	$	$	$	✔	✔
Refunds (Before flight departure)	X	X	X	✔	✔
Withdrawal (Apply to Colombia and El Salvador)	X	X	X	X	✔
Purchase cancellation (Apply to Colombia, Ecuador and El Salvador)	✔	✔	✔	✔	✔

✔ = Allowed $ = Additional charge X = Not allowed
The conditions of the purchased fare and the laws considered by each country apply.

If you need to cancel your booking, check the options we have for you

Do you want to request a refund?

avianca UATP Card

It works just like a debit card and will have the value of your refund.

avianca credits

Check the voucher information, its status, balance, and transactions.

Important information

If you were unable to use your ticket during COVID-19 (tickets issued before August 31, 2020 with a flight date from March 4, 2020 to October 31, 2020). You have an UATP card issued. Check how to activate it
Please note that in order to make a refund request for bookings that include infants (10 days to 24 months), you must enter your ticket number and add the other related tickets in the booking you wish to refund.
Keep in mind that bank transactions may take up to 30 days before you see the credit on your account statement.
According to Article 17 of Decree 482, all reimbursement requests processed in Colombia during the sanitary emergency plus one additional year will be processed in services in the form of an avianca UATP Card.
EMD is the document on which the additional services are issued and is different from the ticket number, which stands for Electronic Miscellaneous Document
Keep in mind that you should refrain from attaching sensitive documents or information such as bank statements or photographs of your credit card.

Any questions? Get answers from our Help Center.